Refund policy

7. Returns & Refunds

All returns are governed by South African consumer law.
Returns are expected to be in the original packaging, containing all accessories and manuals. Subject to exclusion of these items, a return/refund may be declined or reduced subject to the terms of the manufacturer.

7.1 Defective Products

If a product is defective within 6 months of purchase:

• You may request repair, replacement, or refund.

• The product may be assessed before approval.

Damage caused by misuse, liquid damage, power surges, or unauthorized modifications is not covered.

7.2 Dead on Arrival (DOA)

Products reported and returned within 7 days as non-functional may qualify for immediate replacement, subject to supplier verification.

7.3 Change of Mind

Change-of-mind returns are:

• Subject to approval

• May attract a handling or restocking fee

• Must be unused and in original packaging